Returns

Email us at returns@ugenstore.com within 30 days of delivery with your order number and photos. If it's a manufacturing fault, transit damage or a different garment from the one you bought, we'll send a replacement or give you a refund – your choice. There's no need to send the garment back.

In the UK and the European Union you have 14 days from the day you receive your order to cancel it without giving a reason. Tell us within that period at returns@ugenstore.com, then send the garment back unworn and in its original condition within 14 days of telling us, to our returns address in Manchester, UK (we'll send you the full address when we confirm your return).

You pay the cost of returning it. We'll refund the price of the garment and the original standard shipping within 14 days of receiving it back, to your original payment method.

To change size, the quickest way is to return the garment and place a new order.

Personalised garments (‘Design your own’) are made to your specifications, so they can't be returned if you simply change your mind. Your rights for faulty or incorrect items, set out above, still apply.

If your order hasn't gone into production yet, we'll cancel it free of charge. Contact us as soon as possible, as orders usually go into production shortly after payment.